Ruud does not stand behind their 75gal Gas Pacemaker Warranty or Product

Ruud does not stand behind their 75gal Gas Pacemaker Warranty or Product

by PaulC
(Leesburg, VA)

I do not recommend this product. We spent $2k on a professionally installed PH2-75F 75 gallon Ruud gas water heater, with the extended warranty, January 2010. It is two years old now, and the pilot ignition sequence specified in the manual is not working (for us, or the plumber who sold/installed it). We end up having to pay service call outs, and Ruud will not stand behind the product and resolve the issue. Their "warranty" is useless. Their customer service people tell us to ignore safety instructions in the manual and see if that works. It is unbelievable.

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