My Rheem Power Vent 2 is showing themostat failure
by Mr Les Showers
(Bradford Ontario CANADA)
In Sept. of 09 I was having a problem with my power vent coming on and then off several times before it would finally stay on so the unit could then cycle to fire up the burner. I call Rheem Tech Service and they suggested I may have water in my pressure switch and advised to vacuum it, which I did and it has only done this same failure a few times since.
My latest problem this time being the red light indicator came on solid indicating thermostat failure. My heater is just over 6 years old. Called Rheem but all they could suggest was the same as what noted in the service manual, replace thermostat. I have since found if I unplugged the power source, sometimes a couple of times the thermostat would reset itself and it would fire up.
My complaint with Rheem is that a new thermostat here in Canada is $299 dollars to replace+tax+service. The tank here in Canada is only warrantied for 6 years but not the thermostat.
I contact Rheem in the US and found that the tank and thermostat are warrantied for 6 years +3 months. I also found the thermostat price to be one third of the price here in Canada of course they can not sell directly to customer.
In my opinion Rheem Canada are not providing reasonable valued parts to Canadian Consumers.
A brand new tank is priced at $844 + our lovely 13% HST.
This thermostat should realistically not be valued at any more than $100 dollars.
I also found a GE same size tank in Lowes for the same price but they offer at no extra charge a 6 year warranty which covers the thermostat. What does this say for Rheem Canada?