Horrible customer service,, nothing but issues with heater

by Dustin Hanson
(Sandwich, IL, USA)

I have owned my Richmond Encore heater for 2 years. For the past year now we have to constantly reset the heater. It shuts itself off on us at least 5 times per week if not more. Nothing more annoying than getting into a cold shower and having to head to basement to reset the power on it. I had to jump through hoops a year ago to get a service company to come out and service it. Only 1 year in !! The guy serviced it and it worked for a month. Then same problem.

I then performed the annual flush test as per Richmond instructions and flush for 2 hours with vinegar. Still no improvement.

I contact Richmond again to hire a service company to come and fix it and once again no response from Richmond.

THIS IS TRULY A COMPANY THAT COULD CARE LESS ABOUT THEIR CUSTOMERS EXPERIENCES WITH THEIR PRODUCTS!!