Rheem Hot Water Heater New -Defective No Product Quality

by Kelle
(Mount Juliet, TN)

I purchased this Rheem Electric Hot heater brand new from a large home improvement store. The water heater came with a bad heating element. My service person tested the unit with his meter and was able to tell immediately that the heating element had no OHMNs which meant the heating element was not working.

I then found out that Rheem's standard policy is they will not replace a new defective unit however they would send me the part and then I could have my service man fix the brand new unit. I was also informed they have no customer service department. In my opinion Rheem obviously has no concerns for product quality or customer satisfaction. I will never personally buy another Rheem product.

Comments for Rheem Hot Water Heater New -Defective No Product Quality

Average Rating starstarstarstarstar

Click here to add your own comments

Apr 09, 2021
Defective Product/Awful Customer Service
by: Mike R

Am experiencing a "double whammy!" A new water heater is not working. The distributor says it isn't big enough. Prior product in place for 8 years and never an issue. This won't even fill a bathtub.

After the distributor/contractor blew us off I filled out a form on Rheem's website asking for help on the issue. Got an email back saying they would be in touch. NOT! Then contacted Chris Peel, Rheem's President by overnight letter letting him know of the problem and my dissatisfaction. That was over a week ago and still no word. Problem 1 - defective product! Problem 2 - They don't give a hoot!!

Jan 20, 2018
Agree - comment about Rheem
by: Anonymous

I found out the hard way that Rheem is not the company they used to be, our family had almost 60 years of Rheem water heaters, but the last one was defective out of the box, fixed that, then the tank failed after just 25 months. And like everyone else has found out, Rheem doesn't honor their warranties.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Rheem.