Understanding Noritz error codes and the troubleshooting guide. Find out what the most common problems in Noritz water heaters are, about the symptoms and fixing tips.
Every Noritz tankless water heater, either outdoor or indoor model, is equipped with the remote controller, and when the problems occurs, it displays the error codes on its screen, which help its users and technicians fix the problem. The error codes are represented by the two-digit numbers, such as the 10, 11.... 99 and the display and operation light will flash together when the failure occurs. The following text gives the information about the most common problems and its error codes displayed on the remote controller.
I will assume that the water heater is properly installed, with the correct gas type, and per codes. The tools needed to solve the problems from below are mainly the screwdriver, manometer and voltmeter.
The problem: Service warning.
Solution: This is not an error code but is the automatic service reminder that informs you that it is time to call the Noritz licensed technician. Do not reset the water heater error code before the service; otherwise the unit might fail prematurely.
The problem: The error code 10 shows the problem in gas combustion that causes the power level drop, while the combustion continues even after shutdown.
Solution: Check for foreign materials found on the burner which is burning after gas combustion stops. To reset the error code 10, the power must be disconnected. If there is a recirculation loop use an aquastat to keep 10 degree differential.
The problem: The ignition fails.
Solution: Make sure that the gas pressure has a correct value and per manufacturers specs., that there are no obstructions in venting and flame rod is clean, together with the ignition plug.
The problem: Burner flame loss during operation; flame rod does not detect flame.
Solution: Check for the incoming gas pressure. Remove any obstructions in the venting system. Clean the ignition plug and flame rod.
The problem: Thermal fuse failure.
Solution: Replace the thermal fuse if you see the error code 14. Make sure that the water heater has no restriction in air flow and the gas burns properly. Also, check the water quality as the poor quality may affect the heat exchanger function, and lead to the element replacement, unless flushed on time.
The problem: Extremely high water temperature.
Solution: Your Noritz water heater might need descaling due to the sediment and lime scale build up. Manifold pressure might need an adjustment.
The problem: Activation of the high limit switch.
Solution: Check is the high limit switch working properly. Remove the limescale that causes the high temperature of hot water.
The problem: High water level in the neutralizer and clogging.
Solution: Make sure the draining is proper so there is no clogging of condensate drain pipe. Water level sensor on the neutralizer must be free of moisture so the pipe will not freeze.
The problem: Problem with the inlet thermistor.
Solution: Replace the inlet thermistor.
The problem: Problem with the outlet thermistor.
Solution: Replace the outlet thermistor.
The problem: Heat exchanger thermistor malfunction.
Solution: Replace the thermistor.
The problem: Low input BTU, problems with the combustion.
Solution: The gas combustion chamber does not get enough fresh air or the products of combustion are not vented fully because of the blockage in vents. Remove any blockage in venting. Clean the fan motor and burner chamber. Also, the water heater should be adjust for the right height elevation.
The problem: Faulty fan motor.
Solution: Measure the incoming voltage. Check and replace if needed the fan motor or circuit board.
The problem: Problem with the bypass flow control valve.
Solution: If there is a blockage of bypass servo, correct it. If the element is not operating properly, replace it.
The problem: Faulty circuit board.
Solution: Replace the circuit board.
The problem: Gas valve drive circuit abnormality.
Solution: The error code 71 happens if the water heater is connected to the battery backup, solar power or generator and if there is a fluctuation in voltage supply. Check the voltage from the circuit board due to the damage.
The problem: The flame rod detects the flame without the ignition sequence.
Solution: The unit must have proper grounding. Check if there is damage on the circuit board and flame detection circuit.
The problem: The problem with the circuit board setting.
Solution: Reset the heater by disconnecting the power and check the circuit board programming.
The problem: The communication error for the multi-system.
Solution: Disconnect the power to reset the unit and make sure the connect cord is not damaged.
The problem: Problems with the remote controller.
Solution: Reset the unit, check the wire connections and make sure that only one controller is connected.
The problem: Gas combustion problem.
Solution: Make sure the flame color is light blue (yellow tips are allowed). Remove any blockage in flue vent.
The problem: Neutralizer life cycle alert.
Solution: Neutralizer must be
replaced if its lifecycle is about to end; also you must reset the
(Photos courtesy of Noritz)