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Rheem is the worst water heater we ever had

by Saeed N.

We bought a Rheem water heater model no. 42VR50-40F about three (3) years ago and every summer when the weather gets hot the pilot keeps going off almost on a daily basis. Even though we have a new roof, very long ridge event, about 30 soffits and two powerful solar system fans adequate for 3200 SF of air circulation. Couple of times, Rheem has sent me parts to replace, but still we have the same issue. Their Customer Service/Technical Supports constantly make excuses regarding the weather being hot and attic temperature.

If Rheem's water heaters are not designed to be installed in attic Rheem should have expressed this on their warranty and all other literature. I had an A.O. Smith water heater in the same house less ridge event and two powerful fans and that water heater never went out not even once in 17 years.

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